Administrator/Manager
| September 29, 2010 | |
| 8:30 AM | Skip Kirkwood, MS, JD, EMT-P, EFO, CMO Administrator/Manager Track One of the criticisms frequently levied at EMS agencies is that they don't provide much in the way of career options for their employees. This session will explore the issues and describe for EMS leaders the things that need to be addressed to provide employees more career options than the two usually available: the "back of the truck" and the "front of the truck." |
| 8:30 AM | Steven Wirth, Esq. Administrator/Manager Track Effective documentation is the key to minimizing liability should a lawsuit ever be filed against your EMS organization. In addition, effective documentation is crucial in supporting the level of services billed to Medicare and other payors. This session, led by one of the nation's top EMS attorneys, will review, in an entertaining and informative way, the importance of effective documentation and ready-to-use strategies for building critical charting skills for EMS providers. |
| 3:00 PM | Tim Holman, BA, EMT-P, CFO Administrator/Manager Track Once you've been given the go-ahead to hire a new EMT, how do you determine who is best for the job? How do you fire someone who is undesirable? The objective is to try to change behavior rather than fire employees, but what if the behavior doesn't change and you have no other options? In this highly informative session, Tim looks at hiring and then retaining good EMTs, and firing problem employees. |
| 3:00 PM | Doug Wolfberg, Esq. Administrator/Manager Track The pace of change in Medicare rules, compliance issues and other critical developments seems to be dizzying. This "must-attend" session, led by one of the nation's top EMS attorneys, will bring you up to date on the absolute latest, must-know reimbursement information that is crucial to your bottom line, as well as your compliance. We'll cover the current rules on patient signatures, determining proper levels of service for billing purposes, dealing with tough reimbursement issues like medical necessity, and much more. This is a session you can't afford to miss if your agency bills for its services. |
| 4:30 PM | James Logan, BPS, EMT-P/IC Administrator/Manager Track Jim shows how the Memphis Fire Department turned its quality improvement program into the benchmark in EMS with the assistance of Federal Express--one of the leading customer service organizations in the world. Topics covered will include: forming partnerships; middle management paralysis; overcoming cultural issues; top-down ownership; successful facilitation practices; and medical direction and quality. |
| 4:30 PM | Mic Gunderson Administrator/Manager Track Response interval targets impact EMS outcomes, costs, logistics and patient satisfaction. How soon does EMS really need to arrive? Should 1% of cardiac arrests drive the response interval target? Why 90% reliability? This controversial lecture will challenge many current methods and introduce a new generation of approaches and tools for managing and improving EMS response interval performance that every EMS medical director, manager and regulatory official needs to know. |
| September 30, 2010 | |
| 8:00 AM | Warren Porter, MS, BA, LP Administrator/Manager Track Over the past few years, EMS has been increasingly tasked with responding to a variety of disasters with unique demands upon both individual providers and management. This presentation addresses issues facing EMS providers who are tasked with disaster evacuation response with specific issues including triage; evacuation transportation issues of who, when and how; and managing care in evacuee shelters. |
| 9:30 AM | Tim Holman, BA, EMT-P, CFO Administrator/Manager Track Tim offers five power points that will provide a simple, step-by-step approach for making timely and effective departmental changes. Learn the importance of focus, attitude, relationships, empowerment and image in bringing your department to a new performance level. |
| 11:00 AM | Skip Kirkwood, MS, JD, EMT-P, EFO, CMO Administrator/Manager Track Every organization is just a second away from the next crisis: a vehicle crash, clinical misadventure or a visit from a state EMS office or OSHA inspector. Building on crisis management "best practices" from other industries, this session will provide the structure for every senior EMS officer to pre-plan crisis response and to effectively manage the next organizational crisis that could threaten the professional survival of the chief officers involved. |
| 3:00 PM | James Logan, BPS, EMT-P/IC Administrator/Manager Track This presentation will give attendees new insight into mentoring new employees of the EMS family, looking at what it takes to mentor and lead those in middle management and supervisory roles. Learn why mentoring is important and how to go about it, including how to involve the medical director in the process. The second part of the class will focus on lessons learned in leadership, coaching techniques and best practices in leading for success. |
| 4:30 PM | Warren Porter, MS, BA, LP Administrator/Manager Track Since the beginning of EMS as a profession, little has been developed for EMS-specific leadership, especially regarding how to move from the field into organized leadership. This presentation will address the key differences between management and leadership, everyday opportunities for leadership, utilizing clinical skills to move up the career ladder, and the benefit to EMS for developing a legacy program to foster the next generation of EMS leadership. |
| October 1, 2010 | |
| 8:00 AM | G. Christopher Kelly, Esq. Administrator/Manager Track Rules and regulations seem to be constantly in motion. Join Chris to catch up with what's new and what's coming in the near future with this presentation on legal issues that affect EMS and ambulance providers. Issues to be addressed will include: the Red Flag rules for identity theft prevention, transition to Medicare administrative contractors, implementation of the recovery audit contractors (RACs), and effectiveness of the Medicare appeals process and post-payment review system being created by the RACs and program safeguard contractors. |
| 9:30 AM | R. Stephen Everett, MBA, MPA Administrator/Manager Track Fraud and abuse audits and prosecutions are on the rise. Attend this session to learn what you need to know about the contractors who conduct these audits, the appeals process, how to protect your service and how to respond to overpayment audits or pre-pay reviews. |
| 9:30 AM | Nadine Levick, MD, MPH, MBBS, FACEM, FRACGP Administrator/Manager Track Join Dr. Levick, one of the nation's leading ambulance safety experts, for a look at the latest research in ambulance safety standards for the United States compared with European models, as well as discussion on ambulance vehicle-occupant protection; vehicle design and safety, including seat structure and seat belts; accident reduction opportunities; and much more. |
| 2:00 PM | Mic Gunderson Administrator/Manager Track All too often, formal improvement efforts in EMS are limited to chart reviews, remedial education and fancy graphs showing call types and procedures performed. In fire operations, formal improvement efforts are often limited to post-incident critiques. Derived from mainstream industry best practices, Six Sigma provides a framework for prioritizing, selecting, supporting and managing improvement initiatives in all parts of your organization. A strong emphasis is placed on projects with measurable returns on investment (ROI), which may be clinical, financial or operational. In this session, see examples of how Six Sigma works and learn how to implement it in your EMS agency or fire department. |
